Terms and Conditions

All deliveries and services of Com2 GmbH products based on online orders via the internet or other online services are subject to these terms and conditions.

Deviating and/or supplementary agreements require the express consent of Com2 GmbH as well as written form; this also applies to any waiver of the written form requirement.

If you are a known customer, we will process your valued order as quickly as possible, usually within 48 hours.

If you are an unknown customer, your submission will only be considered an order if no further inquiries about the ordered items are necessary, or in the case of prepayment, the payment has been received by us.

Com2 GmbH will endeavor to meet agreed or specified delivery times punctually. If these are exceeded by more than two weeks, the customer has the right to set a grace period with the notice that they will refuse acceptance of the purchase item after the period expires.

This grace period must be at least two weeks. If an agreement on a new delivery date is not reached, the customer may withdraw from the contract after the grace period has expired by means of a written declaration.

SHIPPING COST SHARE IN SWITZERLAND: Shipping costs are CHF 7.-- for orders up to a value of CHF 100.--. From this value, we deliver free of shipping costs! Delivery times are 2 to 5 working days. If we deliver your order in multiple parts for technical reasons, we will of course only charge the shipping cost share once.

ORDERS FROM ABROAD: Delivery is only executed for customers within Switzerland.

Complaints

Complaints about transport damage must be made by the customer directly to the transport company within the prescribed deadlines. For shipments from the customer to Com2 GmbH, the customer bears all risks, especially transport risks, until the goods arrive at Com2 GmbH.

If shipments sent by the customer are refused, only returns within one week to Com2 GmbH from the date of receipt will be accepted. The incurred shipping costs will be charged to the customer along with an additional handling fee of CHF 20.00. Opened packages cannot generally be returned for safety reasons!

These will be fully charged to the customer with an additional handling fee of CHF 20.00.

Invoices from Com2 GmbH are due within 30 days. During the payment period, the customer may raise written and justified objections to the invoice. After this period, the invoice is considered unconditionally accepted. The customer is obligated to pay the invoiced amount without any deduction by the due date specified on the invoice. If the customer fails to meet their payment obligation within the payment period, they will be in default without further notice at the end of this period and must pay default interest.

Com2 GmbH is entitled to charge at least CHF 15.-- per reminder. Further fees are reserved.

Complaints regarding delivery scope, material defects, incorrect deliveries, and quantity discrepancies must be made in writing without delay, but no later than one week after receipt of the goods, insofar as they are detectable through reasonable inspection.

In the case of justified complaints, Com2 GmbH will supply missing quantities and, at its discretion and subject to exclusion, either exchange the goods, take them back, or grant the buyer a price reduction.

If the second replacement delivery is also defective in the event of an exchange of goods, the buyer has the right to rescission or reduction. The purchase item remains the property of Com2 GmbH until all claims against the buyer arising from the contract, including any subsequent claims in connection with the purchase item, such as those resulting from other services, have been settled.

The customer is obligated to provide Com2 GmbH with all necessary information required for legal enforcement under the agreed retention of title.

Com2 GmbH is entitled to collect, store, and process the customer's personal data necessary for the business relationship.

Com2 GmbH reserves the right to make product changes that serve "effectiveness improvement" even without prior notice. Errors in product descriptions and prices are reserved.

The invalidity of individual points of these terms and conditions does not affect the validity of the remaining provisions.

In place of the invalid provision, a new provision shall take effect that comes as close as possible to the economic effect of the invalid provision.

The place of performance and jurisdiction for contracts concluded under these terms and conditions is Goldach.